Jan 2019 - Sept 2024

Customer Service Associate, Walgreens Co, Edina, Minnesota (MN), USA (Store #2509)

My initial employment experience was with Walgreens, where I engaged in a diverse range of responsibilities within my designated role. These responsibilities encompassed both customer-facing retail operations (excluding pharmacy services) and administrative tasks such as photo and canvas printing and assembling.

My recruitment for this position was facilitated by a job developer from Minnesota Independence College and Community (MICC).

During my tenure with Walgreens in 2022, our location achieved the distinction of ranking first in the district for Net Promoter Score (NPS). Additionally, I was nominated for the Champion of Champions Nomination in both 2023 and 2024. As a recognition of 5 years with Walgreens, I received a certificate and pin.

• Efficient telephone support providing accurate information and resolving issues, resulting in positive customer experiences.

• Prioritising the happiness of our customers whenever possible while maintaining transparency and open communication while delivering exceptional retail service that prioritises individual consumer needs.

• Proficient in executing basic Resets and Revisions and ensuring pristine shelf displays for optimal shopping experience. 

• Ensuring customer awareness of ongoing deals by regularly updating weekly and monthly ad tags on shelves.

• Efficient in general Walgreens PhotoLab Operations.

• Adept at utilising touchscreen POS (Point of Sale) systems. 

Mar 2018 - Apr 2018

Extern In Training (EIT)(Unpaid Position), Walgreens Co, Bloomington, Minnesota (MN), USA (Store #9794)

• I participated in an unpaid vocational training program with Walgreens REDI Program and MICC Careers Program to enhance my skills and knowledge in the field.

• Enhanced my knowledge in providing excellent customer service.

• Broadened my understanding of shelf stocking methods and best practices.

• Learning the Functionality of Walgreens Weekly and Monthly Ad Tags.

2016 - 2019

Undergraduate Student at Minnesota Independence College and Community (MICC), Richfield, Minnesota (MN), USA

In 2016, I enrolled as a student at Minnesota Life College (MLC). In 2017, the institution underwent a rebranding and became Minnesota Independence College and Community (MICC). This program is designed to assist individuals with autism and developmental disabilities in acquiring essential life skills and employment-related competencies.

• In the first year of the program, I participated in work readiness classes where we were assigned volunteer opportunities at various locations, including Arc Value Village, Good Grocer Co-op and Walgreens. Additionally, I enrolled in a leadership and team building class and was offered a summer camp job as part of my participation in this class. 

• In the second year of the three-year program, I enrolled in additional life skills and job skills courses. One such course was Northstar Digital Literacy, for which I successfully completed and received a certificate. 

• During my third year of the program, I participated in the MICC Careers Program - Retail Track. As part of this track, I secured an externship at Walgreens (Walgreens REDI Program - No Pay Volunteer Position) and continued volunteering at Arc Value Village and Good Grocer CoOp. The retail track was accredited by Century College. Through my participation in the MICC Careers Program - Retail Track, I earned 35 continuing education credits and 144 contact hours from Century College. I received a certificate from Century College via MICC.

• A significant aspect of my third year was my participation in the RentWise program. Offered as part of the MICC curriculum, RentWise was a course taken by all the seniors in the class of 2019 who completed it at the MICC Main Campus. RentWise is a program accredited by the University of Minnesota.

• Upon graduating, MICC surprised me with the Crutchfield Leadership Award. This award is usually given to big donors / doctors / people in the community, not usually a student from my understanding. I have a PDF of the Award.

• During my 3 years at MICC, I had been serving as a Student Ambassador for Minnesota Independence College and Community (MICC), providing campus tours to potential students, parents, and educators from other programs. Additionally, I had participated in student panels. Upon completing MICC's undergraduate program, I proceeded to become the institution's first virtual tour guide. The tour focused on the College, Careers, and Community Program, with production spanning from July 2019 to February 2020. It was a semi-scripted project that required memorization of lines.

2001 - 2014

Student Suzuki Violinist With MacPhail Center For Music, Minneapolis, Minnesota (MN), USA (Main Location)

I possess over a decade of experience as a Suzuki Violinist and Orchestra student at MacPhail Center for Music, spanning from 2001 to 2014. 

• Received private instruction from Joy Moeller.

• Engaged in group lessons for approximately one hour each Saturday. 

• During my tenure at MacPhail, I had the privilege of participating in the Decapo, Sinthonia, and Chamber Orchestras. 

• Participated in Saturday group note reading class to acquire the skills of reading sheet music. Typically, Suzuki students develop the ability to play by ear before learning to read sheet music.

• In 2014, I completed my senior essay and performed my senior solo. For my solo, I performed Prelude and Berceuse by S. Suzuki.

2008 - 2014

High School Student at Lionsgate Academy, Crystal, Minnesota (MN), USA

I completed High School in 2014 (Grade 7 through 12) at a charter school called Lionsgate Academy in Crystal, Minnesota. Lionsgate Academy opened in 2008 and I was among the first set of students ever for the school. Lionsgate Academy was on the WCCO4 / CBS Minnesota News in 2008 and I do have that clip here. 

 I then went on to a transitions program, Lionsgate Academy's A.I.M Program in North St. Paul, Minnesota. AIM stands for Achieving Independence and Maturity. During my time at AIM, I volunteered at many oddball places, including GoodRich Golf Dome, Arc Value Village, and Open Arms.

• Received HSD (High School Diploma for completing Years K-12)

• Always exploring the capabilities of my trusty Mac, I tap into my inner computer aficionado.

• Utilises YouTube as a platform for staying informed about global events and acquiring new knowledge.

• I am content with my life, sharing it with my wife and our west highland white terrier (Westie) as we navigate the complexities and uncertainties that life presents.

• Consistently experimenting with new design concepts for my website and curriculum vitae as I identify the variations between the British CV and the American Resumé.